Frequently asked questions

Choose your bed, then select the size, fabric, colour and any extras on the product page. Add it to your basket and check out securely online. If you’d like help choosing, call us on +44 20 387 42047 or message us on WhatsApp.

We accept all major debit and credit cards, Apple Pay, Google Pay, Shop Pay and Klarna. All prices include VAT.

Yes. Choose Klarna at checkout to pay in instalments, subject to status. Find out more about Klarna.

Please contact us as soon as possible at info@casani.co.uk. Our beds are made to order, so once your order has been confirmed it can’t be cancelled unless the item is faulty. Cancellations after delivery are subject to a 50% restocking fee.

We deliver to addresses across mainland UK.

Most orders are delivered within 5–7 working days. Your estimated delivery time is shown at checkout. See our delivery information.

Yes. Room of choice delivery and assembly are available for an additional charge. View delivery options.

Please measure your doorways, hallways and stairs before ordering and compare them with the dimensions on the product page. Items that can’t be delivered because of access issues are subject to a 50% restocking fee.

You have 14 days from delivery to request a return. You can send the item back yourself, or we can collect it for a £75 collection fee. Read our full refund policy.

Please let us know within 48 hours of delivery by emailing info@casani.co.uk and we’ll put it right.

Once your return has been received and checked, refunds are made to your original payment method within 5–10 working days. Delivery charges are non-refundable unless the item is faulty.

For hygiene reasons mattresses can’t be returned once they have been unwrapped, unless they are faulty.

Yes – fabric samples are free. Choose up to 5 swatches on our fabric samples page and we’ll post them to you.

Yes. Your bed is made in the size, fabric and colour you choose, which is why made-to-order items can’t be cancelled once confirmed.

Our bed size guide lists every UK mattress size. Bed frames are larger than the mattress, so please check the dimensions table on each product page before ordering.